Pricing, Payment, Shipping, Returns

Pricing

  • All Excellent Stores Limited prices are inclusive of 12.5% VAT.
  • Excellent Stores Limited has a “one price policy’ across all its locations, including online, within Trinidad & Tobago.
  • From time to time, there may be store or online exclusive discounts specific to that store or branch in line with the current promotion.

Payment Methods

  • Excellent Stores Limited accepts payments via cash, Debit/Linx, Vouchers (Excellent Stores Limited Gift Cards, Magna Vouchers, Republic Bank Vouchers), VISA or MasterCard for purchases made in stores.
  • Online purchases are made via VISA Credit or Debit cards, MasterCard credit or prepaid payments, or WiPay Vouchers. Payment on Delivery, is a NEW payment option available on delivery, via your LINX (Debit) Card. Learn more here.

Shipping Options (for online purchases)


Click and Collect – FREE (within 2-4 business days from the time your order is placed.)

Pick up instore: FREE in-store pickup is available when you select Click & Collect at checkout. Your order will be delivered to your selected Excellent Stores Limited branch, where you will receive notification that your item(s) is(are) ready for pick up. You will need to present your ID and Confirmation of Order email.

Curbside: FREE car park delivery for persons wanting the convenience of having their order delivered to their car, while outside the branch. You will need to present your ID and Ready for Pickup email.

Learn more here.


TT Post Delivery – FLAT RATE of $30TTD

You can choose to have your order delivered to your door anywhere throughout Trinidad and Tobago (yes, that is right, including Tobago). We use TT Post Delivery for this service, and for just $30 TTD, we will ship your order, regardless of weight or number of packages to your specified location anywhere in Trinidad and Tobago. Goods must be signed for upon delivery.

All of this happens between 2-4 business days from the time your order is placed.

Learn more here.



Return Policy

  • All returns and exchanges must be accompanied by a valid receipt from Excellent Stores Limited.
  • Item(s) must be returned to any branch and must be within THIRTY (30) DAYS of the purchase or collection/receipt date for online purchases.
  • Item(s) must have a manufacturer’s defect (faulty workmanship not due to normal use and wear and tear):

            a) If the item cannot be repaired, it will be exchanged for a new one.

            b) If the item is not available, Excellent Stores Limited store credit will be issued.

  • There are NO exchanges or returns on the following items:
    • Personal undergarments (swimwear and underwear only).
    • Local food items
    • Magazines, books and gift/occasional cards.
  • If an order has already been shipped, shipping will not be refunded.
  • We will refund any associated shipping charge for defective products, or if you received the wrong item.
  • Please know that we will not refund shipping charges if the return is due to “Buyer’s Remorse”, or in other words, if you change your mind about your purchase.
  • For exchanges on non-defective items to be considered, the item must be in its original, unopened packaging and/or have tags intact, and be unused.

Warranties

  • 90 days on electrical appliances holds for household use only.   
  • 2 years for Samsonite products.
  • The warranty will only be honored on items that were purchased from Excellent Stores Limited. The item must be accompanied by a valid receipt or Invoice.
  • Item(s) must have a manufacturer’s defect (faulty workmanship not due to normal use and wear and tear):
    • If the item cannot be repaired, it will be exchanged for a new one.
    • If the item is not available, Excellent Stores Limited store credit will be issued.

Special Offers

Discounts offered cannot be combined with any other promotion, sales. All discounts and promotions exclude Food and Beverages.