Find answers to Frequently Asked Questions (FAQs)


Account

No, you do not need to register to place an order. You may check out as a Guest.

Click Here to register an account.

Click Here to change your password or login to your account dashboard to change your account information.

  1. Create an account; you can also shop as a guest
  2. Shop for items and ‘add to cart’
  3. Proceed to checkout, by clicking on cart
  4. Select shipping option
  5. Select payment option
  6. Place order: you will receive an email confirmation of your order

View the entire online process here

Our online store is growing, and we are working daily to stock it with the variety that you would come to expect in our physical stores. However, if you do not see an item that you are used to shopping for in-store or would like to request a specific item, you can fill out the form here. From there, we will do our best to get the item online in a timely manner and you can proceed to make your purchase.



Orders

We accept VISA, Mastercard, Visa Debit Card, Prepaid Mastercard and Wi-Pay vouchers.

You can cancel or change your order once your package has not shipped out of our warehouse. Please contact Customer Care at customercare@excellentstoresgroup.com to make these changes.

You can return your online purchase at any of our Store Locations within 30 days of purchase. You will need to have a copy of your invoice and photo ID.

Click here for amended return/shipping policy due to covid-19

Some of our policies/processes may have changed as a result of various public life restrictions necessary during the COVID-19 pandemic.

Safety is priority:

Our Staff will be taking safety precautions while handling your orders. Attendants will sanitize before and after orders are pulled and processed and masks will be worn at all times.

In addition, our delivery partner, TT Post, and our own Delivery staff are also taking all necessary precautions during this time.

Yes.

Our online store is growing, and we are working daily to stock it with the variety that you would come to expect in our physical stores. However, if you do not see an item that you are used to shopping for in-store or would like to request a specific item, you can fill out the “Special Request Form” by clicking here. From there, we will do our best to get the item online in a timely manner and you can proceed to make your purchase.



Shipping

Free in-store pickup is available when you select Click & Collect at checkout. Or you can ship via TT POST couriers for an additional charge of $30

All orders are delivered within 2-4 business days. We will contact you when your order is ready to pick up at your Click & Collect location.

Click here for more information

No. We only ship within Trinidad and Tobago.

Yes. They will need a letter of authorization and photo ID.



Careers

You can apply for positions via our Careers page. Your resume will be kept on file for 6 months after application. You can also email your resume to careers@excellentstoresgroup.com or drop off your application at our head office at 26-28 Gaston Street, Chaguanas.

Unfortunately we are unable to contact applicants with specific feedback on their applications.