Customer Service Representative

TITLE: Customer Service Representative

REPORTS TO: Branch Manager

LOCATION: All

TYPE: Full Time

 

POSITION OVERVIEW

The CSR will provide the highest level of customer service to customers in addition to contributing to the efficient operation of an assigned area of responsibility.

 

KEY RESPONSIBILITIES

  • Ensure the highest level of customer service, ensuring that every customer is acknowledged and greeted, giving the personal touch, calling customer by name, if known.
  • Asks questions to determine customer’s needs and suggests alternatives in the case that the specific item is not available.
  • Effectively upsells products.
  • Handle customer complaints promptly and with tact and diplomacy. Asks appropriate questions to get to the root of the problem and suggest alternative solutions.
  • Maintain a friendly attitude, always polite and pleasant.
  • Maintain a professional phone manner. Minimize the need to have a customer on hold.
  • Troubleshoot returned merchandise from customers, diagnose problem, provide recommendations for problem resolution and or repair/replacement recommendation.
  • Maintain thorough knowledge of all products within the store, especially in assigned area.
  • Be able to identify slow or fast moving items, ensuring that products are properly displayed, priced, coded, and clean. Signage must relate to products displayed.
  • Ensure clean trolleys and baskets are readily available for customer use.
  • Always up to date with current specials and promotions, whether in store or online.

JOB REQUIREMENTS

  • Three CXC O’level passes including Math and English
  • Sales and customer service attitude. Able to upsell and cross-sell.
  • Strong communication skills, excellent listening skills.
  • Strong interpersonal skills
  • Ability to diffuse ‘difficult’ situations with tact and diplomacy.
  • Excellent team work skills.
  • Professionalism over the phone and in-person
  • Well groomed and model of good behaviour
  • Excellent attendance and punctuality record.

 

 

Interested persons please forward resume to:

careers@excellentstoresgroup.com

Subject: Customer Service Representative

OR

Human Resources

26-28 Gaston Street,

Lange Park Industrial Estate, Chaguanas

Subject: Customer Service Representative

OR

Call us at 225-1010 Ext. 2126/2106

Fax#- 671-2070